Super Diamond ONLINE Terms & Conditions

We want you to love your jewelry.
If you're not completely satisfied, we're here to help.

Returns & Exchanges

• Products must have been purchased via our Super Diamond stores or online at www.glam-community.com.
• Refunds are not available unless the product is deemed faulty.
• Unfortunately no refunds are available on the following products (unless faulty):
  • Purchased during a sale period
  • Have custom engraving
  • That are discontinued products
  • That have been worn
  • Bought as a custom order or one off piece
• Returns for exchange must be made within 7 days of in-store purchase or delivery on online orders, in the original packaging & receipt.
• Inspection & Refunds: Returned items will be inspected for signs of wear. Once approved, refunds will be processed to the original payment method.
• We do not accept order cancellations & any change of mind requests prior to dispatch.
• If an item is faulty we would love to repair or replace it for you, if this can't be done we will refund or issue a store credit of the purchase price upon our discretion.
• Our guarantees do not cover lost items, inappropriate use or storage of your product and any repairs or modifications made by third parties.

Postage & Dispatch

• All orders are sent via trackable DHL Express services. You will receive tracking information to your nominated email once dispatch has been completed.
• Each product has individual dispatch times. Please refer to product descriptions.
• If you order a made-to-order item with other products, your order will be held until all items are ready to ship.
• International orders will be dispatched via DHL Express. International shipping option will be available via the website & vary in price.
• In the event that you have not received your order in the timeframe please email info@glam-community.com.

Custom Fees & Clearance

All of our sales may incur Duty, Taxes & other charges depending on the Import regulations of your country.

As the recipient, you are liable for all import duties, customs & local sales taxes levied by the country we are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary & destination country rules and regulations vary.

In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by the postage handler.

Product Faults

Sometimes manufacturing faults do occur, if this happens please email info@glam-community.com & a repair or replacement will be arranged for you as quickly as possible.

• Manufacturing faults don't include: snapped chains; chipped, cracked or broken Diamonds or gemstones, wear & tear such as bending, lost items, twisting or snapping.
• Any repairs done within 6 months of purchase are covered by Super Diamond. This includes clasps being repaired or replaced. Anything required outside of this timeframe will be at a cost to the customer.
• Super Diamond 935 and 925 silver, 375(9K) Rose gold, 750(18K) Rose gold products are not considered faulty if they oxidise due to a customer's skin pH or other external factors such as bathing in chlorinated or chemically treated pools, saunas or hot spas, lotions and perfumes or exposing the jewellery to other chemicals.
• Our guarantees do not cover lost items, inappropriate use or storage of your product and any repairs or modifications made by third parties.

Engraving

• Your engraving must be added to the text box provided.
• Please check the individual adornment description for the maximum length of engraving per side.
• No returns or exchanges on items that have been engraved.

Product Individuality

Each item is unique & will have its own character. So although they are the same item style they may show tiny differences. This is due to the handmade process in our studio.

Returns or refunds will not be accepted due to this reason. Exchanges for this reason will have the shipping costs covered by the customer.